Know where to go

Getting the right help when you need it is a priority to us. Our staff is fully engaged and ready to help you with your needs. See the description below of who does what so that when you need help, you know who to connect with.

Meet the Team

Get to know our outstanding office team — professionals who go above and beyond to support our brokers and your insurance needs with care, clarity, and confidence, helping you build a secure and promising future.

Nakeea Brocks

Policyowner Service Manager

nbrocks@rlsforlife.com

(972) 982-7222 Ext. 103

Jamie Durkee

Policyowner Service

jdurkee@rlsforlife.com

(972) 982-7222 Ext. 104

Generous Crump Bitum

Policyowner Service

gcrumpbitum@rlsforlife.com

(972) 982-7222 Ext. 106

Edna Cantu

Administrator Assistant

ecantu@rlsforlife.com

(972) 982-7222 Ext. 109

Marcie Barnes

Policyowner Service

mbarnes@rlsforlife.com

(972) 982-7222 Ext. 110

Samantha Graham

Contracting Manager

sgraham@rlsforlife.com

(972) 982-7222 Ext. 105

Judith Dustin

Contracting Coordinator

jdustin@rlsforlife.com

(972) 982-7222 Ext. 107

Rona Cacao

Database Admin & Reporting

rcacao@rlsforlife.com

(972) 982-7222 Ext. 108

Trenton Jons

Contracting Coordinator

tjons@rlsforlife.com

(972) 982-7222 Ext. 111

Janis Whitt

19:32 01 Nov 25

Marylou R

16:01 29 Oct 25

Angelique was very informative and helpful regarding different health plans.

Chelsea Lang

00:31 25 Oct 25

Carolyn Maloy

15:43 16 Oct 25

I no longer regret enrollment time each year! Monica is compassionate about helping me and others get the best healthcare possible. She works hard so I don't have to. Monica is professional in every way! Thank you for your attentiveness to every detail!

Edie Fletcher

20:03 14 Oct 25

Collene Ellis

15:43 06 Oct 25

Janice Smith is a wonderful insurance agent.
She is knowlegeable of her products, aware of pricing, and experienced with the different companies. We enjoyed having her in our home and appreciated her personable help. We would not hesitate to utilize her services again and again.

Tiliano Patricia

20:20 03 Oct 25

Janice Smith very sweet lady explains everything to you in detail .

Whitney Ashley Ruiz

18:54 03 Oct 25

Monica Hines is such an incredible person. She made me feel safe when I was trying to determine which plan I needed. Monica was honest about everything which I appreciated.

Paula Ditto

14:51 03 Oct 25

Marcy Barnes did a great job, and she wasn’t pushy. She made me feel comfortable.

Luz Espindola

04:05 19 Sep 25

Pat Whitworth

16:38 15 Sep 25

Janice Smith was very helpful and informative in setting my friend up on United Heathcare Complete Care TX-3P

Donna Davis

16:33 15 Sep 25

I was very fortunate to have found Real Life Solutions. They were very knowledgeable, professional AND they were very dedicated to finding the perfect plan for me. 😃

Kahlea Bowler

21:15 02 Sep 25

Angelique was very helpful and knowledgeable. She really knows how to help her clients get the best coverage for the best price. She even took the time to answer questions I had on the weekend and walked me through everything. Insurance is complicated but she made it as easy as possible. Thank you Angelique! You’re the best!

Emilio Marin

20:19 02 Sep 25

Angelique has been so helpful and respectful, she helped me with my Heath insurance and got me a GREAT price. Overall one of the best service I have received.

MONROE JR

19:39 14 Aug 25

Angelique is very professional. She goes out the way to make sure everything is done and successful. Thank SO MUCH ANGELIQUE

Daniel Smith

17:36 14 Aug 25

HOLLY DIAZ helped tremendously with my Health Insurance and Life Insurance purchases!!!!!!!!!

Matthew Spirko

20:36 07 Aug 25

Marcie Barnes is OUTSTANDING. She looks out for her clients interests. Forewarned of Allstate medicare supplement going out and premiums increasing and found a superb alternative with lower premiums.

Isaac Lopez

21:33 05 Aug 25

cory3636

01:28 05 Aug 25

Great customer service!! Great understanding!

Shariee Tyler

18:55 03 Aug 25

Shavonda Lewis

18:20 03 Aug 25

Met some of the people they are really nice people and they had everything set up so nice today at Kipp very grateful for what they do.

Shekita betts

17:47 03 Aug 25

Thank you for putting on the back to school community event at Kipp Leadership Academy. I was very excited to get school supplies and back packs that my kids needed. It was great to ask questions of the vendors from senior health to mental health. My kids enjoyed the football drills and of course the dancing. This was my first time and I really enjoyed it.

Kellye Hoard

17:14 03 Aug 25

Laura Medina

16:03 03 Aug 25

I liked the whole family atmosphere, backpacks, free food, etc.

Herman Jenkins

17:43 11 Apr 25

Very Professional, Very Knowledgeable i could not have asked for a better Person.

Dana King

21:45 10 Apr 25

Ms. Janice Smith was so wonderful. She helped me find things I hadn't even thought about.

Vanilla Robinson

20:22 07 Apr 25

Great

Susan Anderson

18:22 05 Apr 25

Dependable and knowledgeable I highly recommend

Gale Williams

15:32 02 Apr 25

Ms. SIMPSON IS THE GREATEST. SHE MADE THE TRANSITION EASY.

Marilyn Wilson

03:30 13 Feb 25

Monica Hines was very knowledgeable about the different Medicare Plans. She was attentive, customer oriented, and a good listener. She was polite, patient, and very professional. Monica was timely, and a pleasure to work with. I'll give her A+

Paul Geiger

23:35 16 Nov 24

Our Insurance Broker, Janice Smith is an associate of Real Life Solutions. When she heard our medicare part D was canceled, she shifted into gear and came to our rescue. She found us a great company after researching all of our prescriptions and made it easy for us to choose a new company. We will definitely use Janice's service again and recommend her highly!

tiffany2k4

23:43 06 Nov 24

Monica got me both health & life insurance & she has exceeded my expectations. She cares so much about me as a client that she goes beyond what she’s supposed to, to make sure I am good & being very well taken care of by my insurance company. If my medication or doctors change, she places me on a plan that is suitable for my current medical need & I went from paying $100s for medication to 97¢. Thank you sooooo much for all you continue to do. I absolutely love being her client. I tell everyone I can about how well she takes care of me.

Lynda T Brown

01:46 26 Oct 24

In meeting Janice Smith today , I was very pleased with the time and patience she had for my concerns and my question., she really explained and made me feel so much better about what to look foward in my well being. The plan that we came upon , I think will benefit me and my needs for my livelihood. Iam so happy that she helped me with my Medicare decision today.

Andrei Buzatu

13:08 07 Oct 24

I recently worked with LISA MAY, and I couldn’t be more impressed with the service I received. She took the time to understand my specific needs and found me a policy that offers fantastic coverage at a competitive rate.I highly recommend her to anyone looking for a reliable and trustworthy insurance broker!